Privacy Policy — ecotrovy

1. Introduction

ecotrovy(“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the “Service”).

2. Information We Collect

We collect information that you provide directly to us, including:

Account information: name, email address, phone number, profile photo
Identity verification: government-issued ID, driving licence
Payment information: processed securely through our payment provider
Delivery information: pickup and delivery addresses, parcel details
Location data: real-time location during active deliveries
Communications: messages between senders and couriers
Device information: device type, operating system, unique device identifiers

3. How We Use Your Information

To provide, maintain, and improve our Service
To process deliveries and facilitate connections between senders and couriers
To process payments and prevent fraud
To verify identity and maintain platform safety
To calculate and display CO₂ savings
To send notifications about delivery status updates
To respond to customer support requests
To comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share information with: delivery couriers (limited to what's needed for delivery), payment processors, identity verification services, law enforcement when legally required, and service providers who assist in operating our platform.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Your Rights (GDPR)

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Request deletion of your data
Restrict or object to processing
Data portability
Withdraw consent at any time

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Delivery records are retained for 7 years for legal and regulatory compliance.

8. Cookies

Our website uses essential cookies for functionality and analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

9. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at privacy@ecotrovy.com.